Business Support Engineer


We're a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 270 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

We're a team of inspired people who believe that opportunities start with a conversation.

Duties & Responsibilities

The IT department seeks a Business Support Engineer who can maintain and support the current Core Business Solutions and play a vital role in the digital transformation initiative. The selected applicant will be responsible for daily monitoring of business services and will provide continual internal assistance to business users.

You will be responsible to:

  • analyse, investigate and trouble shoot business processes incidents related to technical and process issues;
  • ensure all the production incidents are resolved within the defined SLA as part of the Business Support function;
  • setup Application and processes monitoring using monitoring tools to proactively prevent production issues;
  • take ownership of production incidents and co-ordinate between Business, Technical and third parties providers;
  • divide business requirements between support and development types with consequent solving of support tickets;
  • troubleshoot technical issues, assign priority and escalate problems when necessary;
  • create and maintain documentation for Business Processes;
  • participate in projects, business analysis, development lifecycle and hot fixes testing;
  • follow up on production deployments to ensure production stability;
  • ensure a business continuity plan on all critical business systems;
  • help in driving digital transformation with aim of deprecating legacy systems and improve efficiencies;
  • perform routine checks on the various Bank systems and maintaining appropriate records of mentioned checks;
  • educate business end users on how to make effective use of their technological tools to speed up problem resolution, whilst keeping abreast with new technology; and
  • extract and create reports from the business systems.

Competencies & Experience

The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach.

The Business Support Engineer will need to:

  • have an MCAST or University Degree in a related ICT area of specialisation;
  • have minimum 2 years’ experience in Business/Application support position;
  • have experience in Banking Industry / Financial Services and good understand of different types of Payments and/or onboarding processes is an advantage;
  • have knowledge of SQL is highly appreciated, knowledge of JIRA is welcomed;
  • be familiar with database reporting, ideally with Microsoft Server Reporting Services;
  • have an understanding of IT development lifecycle and Agile methodology;
  • have experience with programming\development is preferred;
  • have exposure to API’s and Microservice architecture will be added advantage;
  • have Ability to handle and prioritize parallel tasks and respond to ad hoc requirements;
  • be able to work independently and under limited supervision;
  • be able to manage several priorities simultaneously and meet deadlines;
  • be client and quality focused;
  • be flexible and willing to learn banking processes and systems;
  • possess excellent listening skills and have the ability to interact confidently with internal customers;
  • be a team player;
  • have ability to learn new technologies and tools and adapt quickly;have good Problem-solving skills;
  • have analytical thinking and attention to detail;
  • have good presentation and negotiations skills; and
  • have good verbal and written communication skills.

Technical Skills

  • Ideally the candidate will have strong knowledge on Windows systems, TSQL, SSIS and SSRS. Experience on IBM systems will also be considered as an asset.

Apply Now

Thank you for your interest. Please complete the form below and we’ll look to get back to you as soon as possible.

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