Technical Support Officer

The Bank is seeking to recruit a Technical Support Officer to join its Information Technology Unit.

If you are interested in joining the Bank's team and satisfy the requirements outlined hereunder,  then we are interested in you.   

Who we are

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 220 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

We are a team of inspired people who believe that opportunities start with a conversation.

Duties and responsibilities

You will be responsible to:

  • perform daily Core Business Systems operations including and not limited to the Bank’s end of day process during evening and Saturday schedules;
  • provide general IT support within established times for all desktop systems (hardware & software) and support other IT teams in their on-going analysis of helpdesk requests with the aim of introducing efficiencies and fine-tuning processes;
  • perform daily infrastructure operations by maintaining hardware, operating and business software systems in good operational order;
  • support operations in the Bank’s Data Centres in line with maintenance and security requirements;
  • support the administration of the Bank’s network and systems. This includes but is not limited to the creation, maintenance and removal of users’ accounts, user access rights etc;
  • provide on-site support to several BNF Bank remote sites;
  • perform the necessary backups and restore operations and other disaster recovery operations;
  • perform routine checks on the various Bank systems (networks, hardware and software) and maintaining appropriate records of mentioned checks;
  • share technical knowledge and ways of resolution with other team members;
  • support and develop data requests; 
  • educate business end users on how to make effective use of their technological tools (hardware & software) to speed up problem resolution, whilst keeping abreast with new technology; and
  • establish good working relationships with the rest of the IT team particularly database and\or software developers. 

Competencies and experience

The potential candidate must be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach to work.

You must:

  • have an MCAST or University Degree in a related ICT area of specilisation;
  • ideally have work experience in an IT support role or function;
  • be familiar with Relational Database Management Systems, ideally with a recent version of Microsoft SQL Server or ORACLE including some basic database administration;
  • be familiar with database reporting, ideally with Microsoft Server Reporting Services;
  • have a good command of the SQL scripting language;
  • have a flair for database and/or software development using TSQL/PL-SQL;
  • be flexible and willing to learn banking processes and systems;
  • have a basic understanding of the banking sector;
  • have the ability to think logically;
  • have the ability to communicate effectively and clearly, possess excellent listening skills and have the ability to interact confidently with internal customers;
  • be a team player; and
  • demonstrate good problem-solving skills. 

How to apply

If you want to be part of our IT team, we invite you to send us a detailed CV highlighting your achievements. Applications should reach the Bank by email on

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