We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of 250 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

We are a team of inspired people who believe that opportunities start with a conversation.

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The Administrative Officer – Customer Review Unit will be responsible for conducting detailed Customer Due Diligence (CDD) reviews and Customer Risk Assessments (CRA).  The Administrative Officer will collect documentation and information required for the completion of the CDD profile throughout the entirety of the customer lifecycle, including onboarding, CDD trigger events and reviews.

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You will be responsible to: 

• Perform periodic CDD and CRA reviews that include an analysis of the customer’s profile and related documentation;
• Manage existing client CDD and CRA processes to defined SLAs, ensuring any risks to the timescales are escalated to the Head of Unit;
• Liaise with the client to gather detailed client information and supporting documentation required to complete the CDD profile and CRA reviews;   
• Analyse client transaction in line with CRA and CDD requirements;
• Ensure that any data input is dealt with in a timely manner and in the correct and consistent format;
• Conduct on-site and off-site client reviews keeping record thereof;
• Participate in regular meetings and investigate areas as necessary, including performing random checks with respective relationship managers;
• Apply all relevant policies, procedures, processes relating to all areas of AML, CDD and CRA;
• Maintain the highest standard of excellence in customer service and answer client queries as and when they arise;  
• Liaise with colleagues and clients to ensure that the Bank’s obligations are met;
• Ensure instructions related to Sanctions Screening, KYC and PEP’s are fully adhered to in line with regulatory requirements and the Bank’s policies and guidelines;
• Review any past or pending Regulatory inquiries related to customer account and determine if relevant to enhanced due diligence review;
• Review cashiering and trading activity, including deposits, withdrawals and third-party payments, to identify suspicious activity; and
• Analyse and verify source of funds/wealth information through online searches or other documentation.

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The potential candidate should be reliable and trustworthy, well-organised with a disposition to learn and have a team-oriented approach. The candidate should also demonstrate excellent written and verbal communication skills in both English and Maltese, with the ability to communicate effectively using a high level of business English.

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Skills:

You must have:

⦁ Excellent verbal, formal written communication and social skills;

⦁ Project management skills and be objective oriented;

⦁ Strong Data Analytics and Data Management;

⦁ Excellent planning, organisation and time management abilities;

⦁ Ability to be flexible, manage priorities whilst remaining calm under pressure;   

⦁ A positive ‘can do’ attitude and an ability to take ownership of tasks through to completion;

⦁ Drive and resilience;

⦁ Ability to work collaboratively and independently when required;

⦁ Ability to have difficult conversations;

⦁ Conflict management skills; and

⦁ Attention to detail.

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Experience and knowledge

⦁ To have a Minimum of 1 year experience within CDD/KYC/AML in Banking or Financial Services

⦁ Recognised Anti Money Laundering, Compliance or Financial Crime Qualification will be preferred;

⦁ Degree in Banking and Finance, Financial Services or related area will be considered an asset;

⦁ Proficiency in MS Excel; and

⦁ Ability to analyse, interpret and execute procedures.

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