Branch Manager - Retail Banking Unit

The Bank is seeking to recruit a Branch Manager to join its Retail Banking Unit.

If you are interested in joining the Bank’s team and satisfy the requirements outlined hereunder, then we are interested in you. 

Who we are

We are a leading financial institution, a key player in the Maltese market and part of a highly diversified multi-national group of companies. Employing a team of over 200 employees, the Bank offers a full range of lending and savings solutions to both personal and business customers. We strive to offer a highly personalised service through our network of twelve retail branches spread across the Maltese Islands.

Duties and responsibilities

You will be responsible to:

  • Develop the commercial aspect of the branch whilst ensuring that customer satisfaction, profitability and growth are in line with the Bank's strategy;
  • Provide excellent customer service in line with the Bank’s overall standard;
  • Achieve and exceed set targets by proactively planning and organising business- related initiatives and activities to attain performance objectives and to increase business volume and profitability;
  • Manage the entire portfolio of customers whilst pursuing opportunities for growth from current and prospective clients;
  • Instil and share a sales culture vision with your team;
  • Professionally and efficiently manage the day to day operations of the branch;
  • Develop team members to their full potential through training, mentoring and support;
  • Review the branch’s performance on an ongoing basis;
  • Ensure operational soundness, strict adherence to compliance regulations and established rules and procedures; and;
  • Develop lasting relationships with the various stakeholders in the local community.;

Competencies and experience

You are a reliable and trustworthy team player with an aptitude for learning, able to work in a dynamic environment, meticulous and organised in your work.

You must also:

  • Have a minimum of 7 years experience within the banking sector, with at least 3 years experience at supervisory level in retail banking;
  • Have excellent communication skills and customer service approach;
  • Possess strong leadership and team management skills;
  • Uphold a professional attitude at all times;
  • Be decisive when taking actions based on established policies and procedures;
  • Be highly organised and meticulous in your work;
  • Be flexible, highly committed and possess excellent interpersonal skills;
  • Possess excellent written and verbal communication skills in both English and Maltese; and
  • Have a degree either in Banking & Finance, Business Management, Economics or in a related field.

How to apply

If you want to be part of our team, we invite you to send us a detailed CV highlighting your achievements. Applications should reach the Bank by email on


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